Dynamic capability through TWI Job Relations
Dynamic capability, consistently improving faster than our competitors, can be a key source of competitive advantage. In times of great uncertainty and change, such as the Covid crisis we are experiencing now, the ability to develop & deploy changes fast, could be even more critical.
Improving people skills - the ability to work with and get results through others - of our supervisors and managers is central to developing dynamic capability. By developing new supervisor habits based on the TWI Job Relations (TWI JR) skillset, companies not only boost the pace of process improvement and build their competitive edge faster, they also achieve this with a much happier, more creative workforce than otherwise possible.
Leaders get results through other people. As a leader you are only ever as good as the people working for you. The most successful supervisors and managers are those who focus on enabling and developing their people’s performance. The ability to lead people, therefore, is one of the essential supervisor skills.
TWI Job Relations (TWI JR) develops this skill in leading. Through TWI JR companies can quickly boost their front-line leaders’ capability in building strong trust, collaboration and engagement in their teams and accelerate change.
Operations excellence is all about serving our customers better, and building an organisation capable of improving faster than our competitors. To achieve this, managers must develop the capability in their teams to make changes more rapidly and successfully.
Companies embarking on Lean Manufacturing, Operations Excellence or change and restructuring initiatives realise quickly that there are many people-related obstacles to fast progress:
uncertainty about the upcoming changes,
difficulties adjusting to the new routines
reluctance to get on board with new work methods
are just a few examples of many people-problems that need to be solved. When supervisors, team-leaders or managers are not well prepared to handle these kind of problems, they affect the speed and impact of change.
Successful change requires SKILL and WILL. We need to bring our people with us. Strong engagement of front-line employees is indispensable for fast, sustainable process change. Without it, our progress is slow and we struggle to make changes stick. To build stronger engagement, supervisors and managers must change how they lead their teams. Actively working on building trust and collaboration must become part of their daily routines.
TWI Job Relations training is a powerful enabler of rapid change and fast results. Supervisors learn how to work more effectively through other people. TWI JR teaches them how to get results by bringing others on board with new routines in daily work and rapid changes. They learn how to strengthen relations and trust with the people working for them. TWI Job Relations training develops the essential supervisor skills required to get their workers to do what needs to be done, when it needs to be done, in the way it needs to be done, because they - the team members - want to do it. In short, by practising TWI JR routines in their daily work, supervisors learn, hands-on, how to become better leaders.