Use TWI Job Instruction (TWI JI) for rapid on the job training, to stabilise processes and to support standardisation

TWI Job Instruction (TWI JI) develops your front-line leaders’ capability in rapidly training their workers, stabilising processes and standardising work methods (standard work). It teaches effective on the job training technique that ensures people reliably perform tasks exactly the way it should be done to get consistently good results. TWI Job Instruction is the most effective foundation skill to support standardisation efforts. By applying TWI Job Instruction consistently, organisations achieve stable, reliable process performance.

Skill developed: quick on-boarding of new employees & improving performance of current ones

Delivery: 5 class-room sessions, one 2-hour session per day (one week)

Practice: writing TWI JI Breakdowns and training workers during training week with coaching

Return on Investment: TWI JI pilot projects, started during the training week and scoped to be completed within 4-6 weeks, deliver rapid impact & ROI

The ability to perform work consistently over time, and across multiple workers and shifts, is essential to achieving stable, reliable process performance. TWI Job Instruction helps connect the written work standard with the actual practice on the shop floor trough effective on-the-job training. This ensures people reliably perform a task exactly the way it should be done. By establishing a robust foundation of standard work, TWI JI is also a critical enabler of rapid process improvement supporting Kaizen, Lean Manufacturing or Service, and Operations Excellence programs.

What TWI Job Instruction graduates will be able to do:

• sport and extract exactly how the best employees get consistently better results

• develop the new standard work using the Job Instruction Breakdown technique

• test & validate new standard work

• identify & anticipate training needs

• prioritise & plan job-skills training

• train new & experienced workers using the time-proven TWI JI 4 Step method

• execute effective follow-up using standard work audits

TWI Job Instruction has wide-ranging business benefits:

• dramatically reduce on-boarding and training times

• improve reliability and on-time delivery

• increase flexibility and cover through effective cross-training

• squeeze rejects and rework

• prevent accidents and reduce near-misses

• boost productivity

• boost staff engagement

Use TWI Job Relations (TWI JR) to boost staff engagement, improve attitudes, behaviours and relationships, and accelerate change

TWI Job Relations (TWI-JR) develops your supervisors’ capability to build strong trust, collaboration and engagement within their teams. It enables organisations to significantly accelerate process changes, and Operations Excellence & Lean Manufacturing / Lean Service initiatives. With this, TWI JR not only boosts the pace of process improvement and builds your competitive edge faster, it also does this with a much happier, more creative workforce than otherwise possible.

Skill developed: spotting and solving people-problems quickly and sustainably, building trust and strong relationships in a team

Delivery: 5 class-room sessions, one 2-hour session per day (one week)

Practice: monitoring attitudes & relationships, applying four foundations for good relations, solving people-problems

Return on Investment: TWI JR pilot projects, started during the training week and completed within 4-6 weeks, deliver rapid impact & ROI

Supervisors get results through other people. Leaders depend on the performance of their team. A team’s performance, in turn, is strongly influenced by its leader. Success and rapid progress require SKILL and WILL: we need to grow our people and bring them with us.

Strong engagement of front-line staff is indispensable for fast, sustainable process change. Without it, our progress is slow and we struggle to make changes stick. To build stronger engagement, supervisors and managers must change how they lead. Actively working on building trust and collaboration must become part of their daily routines.

What TWI Job Relations graduates will be able to do:

• Anticipate problems linked to change and develop effective strategies to enable rapid acceptance and progress

• Spot & defuse problems with attitudes, behaviours & relationships early, before they escalate & become hard to solve

• Analyse people-problems, and develop balanced, creative responses to solve them quickly and sustainably

• Apply the TWI JR Foundations for Good Relations daily to build trust and prevent problems from arising

TWI Job Relations has wide-ranging business benefits:

• achieve step-changes in employee engagement

• rapid acceptance of changes in work methods

• faster team consensus around process changes

• accelerate improvement projects & operations excellence

• improve collaborations between departments, shifts and support staff to improve operations performance

Use TWI Job Methods (TWI JM) to rapidly simplify & improve processes, and create a Kaizen culture

TWI Job Methods (TWI JM) develops your front-line leaders’ capability to lead teams in rapidly improving processes & methods in their area. TWI Job Methods develops skills that enable organisations to deliver better quality products, improve service performance and reliability and boost productivity by leveraging the full creative potential of their front-line people, with minimal investment.

Skill developed: skill in optimising processes and leading teams in rapid improvement (Kaizen)

Delivery: 5 class-room sessions, one 2-hour session per day (one week)

Practice: Using TWI Job Methods Breakdowns to study work. Identify, prioritise and make improvements during training week with coaching.

Return on Investment: rapid, starting with pilot projects

The ability to quickly analyse the way the way work is performed, and to implement frequent small changes to improve robustness, quality, service speed and productivity, generates competitive advantage in an organisation. TWI Job Methods enables organisations to develop the capability to consistently improve faster than their competitors. By multiplying the skill to simplify and optimise methods within your organisation, TWI Job Methods multiplies your improvement capacity. Rather than relying on a handful of dedicated improvement professionals (Lean specialists, Six Sigma Belts) TWI Job Methods empowers supervisors and their teams to improve their processes independently.

What TWI Job Methods graduates will be able to do:

• study & analyse their process, 

• generate many improvement ideas quickly, 

• design future state process & sell proposal 

• test & implement solutions, and 

• check impact and adjust when necessary

• lead & coach rapid, team-based improvement 

TWI Job Methods has wide-ranging business benefits:

• dramatically increase the number of improvement ideas implemented

• reduce mistakes and rework

• significantly increase productivity

• improve product flow and reduce lead-times

• re-energise staff and boost morale

Use TWI Job Safety (TWI JS) to spot the causes of risk in people & things and break the chain of causation of accidents and injuries

TWI Job Safety develops your supervisors’ capability in creating healthy and safe work environments. Accidents and injuries don’t just happen, they are caused. Participants of TWI JS training learn to spot and avert safety risks in things and people. Participants learn to see risks, anticipate and break the chain of causation that leads to accidents, so they can be prevented.

TWI Job Safety is not just another compliance training - but teaches powerful observational and problem solving skills that enhance front-line leaders’ ability to successfully manoeuvre a broad range of operations challenges.

Skill developed: quick on-boarding of new employees & improving performance of current ones

Delivery: 5 class-room sessions, one 2-hour session per day (one week)

Practice: writing TWI JI Breakdowns and training workers during training week with coaching

Return on Investment: TWI JI pilot projects, started during the training week and scoped to be completed within 4-6 weeks, deliver rapid impact & ROI

The ability to perform work consistently over time, and across multiple workers and shifts, is essential to achieving stable, reliable process performance. TWI Job Instruction helps connect the written work standard with the actual practice on the shop floor through effective on-the-job training. This ensures people reliably perform a task exactly the way it should be done. By establishing a robust foundation of standard work, TWI JI is also a critical enabler of rapid process improvement supporting Kaizen, Lean Manufacturing or Service, and Operations Excellence programs.

What TWI Job Instruction graduates will be able to do:

• sport and extract exactly how the best employees get consistently better results

• develop the new standard work using the Job Instruction Breakdown technique

• test & validate new standard work

• identify & anticipate training needs

• prioritise & plan job-skills training

• train new & experienced workers using the time-proven TWI JI 4 Step method

• execute effective follow-up using standard work audits

TWI Job Instruction has wide-ranging business benefits:

• dramatically reduce on-boarding and training times

• improve reliability and on-time delivery

• increase flexibility and cover through effective cross-training

• squeeze rejects and rework

• prevent accidents and reduce near-misses

• boost productivity

• boost staff engagement

Use TWI Production Management (TWI PM) to rapidly stabilise process performance and reduce wasteful fire-fighting.

TWI Production Management (TWI PM) training for supervisors and middle-managers is designed to drive rapid process stabilisation and create ‘self-running’ processes that do not require constant supervisor intervention. Trainees develop daily production management skills based on the time-proven TWI problem solving method. This program connects the foundational TWI skills of Job Instruction, Job Methods and Job Relations through an easy-to-use, powerful daily management routine that dramatically improves your supervisors’ effectiveness and performance.

Skill developed: stabilising standard work, rapid-response problem containment, removal & prevention of recurring production problems

Delivery: 5 sessions, one 2-hour session per day (one week)

Practice: monitoring production & people, responding to disruptions of standard work, flow & quality, designing effective countermeasures

Return on Investment: TWI PM pilot projects, started during the training week and scoped to be completed within 4-6 weeks, deliver rapid impact & ROI

With little spare time on their hands whilst constantly reacting to mini-crises, busy supervisors find it hard to break out of the ‘fire-fighting’ routine. With TWI Production Management we can break this cycle by stabilising our processes and, in doing this, freeing up our supervisors’ time for process improvement and people development.

To get to stable, predictable performance - in quality, delivery and output - supervisors must develop better work methods, stabilise standard work and motivate their people to adjust to changed work, routines and workplaces. They must learn to detect and solve problems of method, skills & people quickly and sustainably.

What TWI Production Management graduates will be able to do:

• correctly monitor production & people to detect & track problems with quality, flow and people

• rapidly execute appropriate problem containment measures to keep quality production flowing

• define and deploy effective countermeasures to prevent problem recurrence

• implement and stabilise standard work

TWI Production Management has wide-ranging business benefits:

• significantly reduced frequency of production problems

• stable, predictable output & quality

• supervisor and manager time freed up for people and process development

• happy, high-performing supervisors

• energised, engaged operators

Use TWI Problem Solving skills to develop your front-line leaders’ capability in identifying and removing the true causes of complex production problems quickly and sustainably.

TWI Problem Solving (TWI PS) creates predictable, reliable performance through effective process stabilisation, and boosts performance though the development of simpler, more reliable processes & methods.

Skill developed: solving operations problems rapidly & sustainably

Delivery: 8 sessions, one 3 hour session per day, over two separate weeks

Practice: solving workplace problems during training weeks with coaching

Return on Investment: rapid, starting with pilot projects

TWI Problem Solving (TWI-PS) enables organisations to raise people and process performance to the next level. It allows middle-managers and supervisors to leverage & enhance the benefits of standard work established through TWI Job Instruction.

What TWI Problem Solving graduates will be able to do:

• correctly identify and differentiate between technical & people causes of problems

• selectively reinforce and strengthen standard work where it matters most

• prevent the recurrence of problems that disrupt output & quality

• achieve better results with current resources (people, equipment, material)

• achieve current operations performance targets more reliably

• improve performance faster & more sustainably when targets need to be raised

• TWI PS creates predictable, reliable performance through effective process stabilisation

• boosts performance though the development of simpler, more reliable processes & methods

• achieve current operations performance targets more reliably

• improve performance faster & more sustainably when targets need to be raised

Use TWI Job Instruction for rapid on the job training, to stabilise processes and to support standardisation

TWI Job Instruction develops your front-line leaders’ capability in rapidly training their workers, stabilising processes and standardising work methods (standard work). It teaches effective on the job training technique that ensures people reliably perform tasks exactly the way it should be done to get consistently good results. TWI Job Instruction is the most effective foundation skill to support standardisation efforts. By applying TWI Job Instruction consistently, organisations achieve stable, reliable process performance.

Skill developed: quick on-boarding of new employees & improving performance of current ones

Delivery: 5 class-room sessions, one 2-hour session per day (one week)

Practice: writing TWI JI Breakdowns and training workers during training week with coaching

Return on Investment: TWI JI pilot projects, started during the training week and scoped to be completed within 4-6 weeks, deliver rapid impact & ROI

The ability to perform work consistently over time, and across multiple workers and shifts, is essential to achieving stable, reliable process performance. TWI Job Instruction helps connect the written work standard with the actual practice on the shop floor trough effective on-the-job training. This ensures people reliably perform a task exactly the way it should be done. By establishing a robust foundation of standard work, TWI JI is also a critical enabler of rapid process improvement supporting Kaizen, Lean Manufacturing or Service, and Operations Excellence programs.