TWI JOB RELATIONS
Use TWI Job Relations (TWI JR) to boost staff engagement, improve attitudes, behaviours and relationships, and accelerate change
TWI Job Relations (TWI-JR) develops your supervisors’ capability to build strong trust, collaboration and engagement within their teams. It enables organisations to significantly accelerate process changes, and Operations Excellence & Lean Manufacturing / Lean Service initiatives. With this, TWI JR not only boosts the pace of process improvement and builds your competitive edge faster, it also does this with a much happier, more creative workforce than otherwise possible.
Overview
Skill developed: spotting and solving people-problems quickly and sustainably, building trust and strong relationships in a team
Delivery: 5 class-room sessions, one 2-hour session per day (one week)
Practice: monitoring attitudes & relationships, applying four foundations for good relations, solving people-problems
Return on Investment: TWI JR pilot projects, started during the training week and completed within 4-6 weeks, deliver rapid impact & ROI
Problem solved
Supervisors get results through other people. Leaders depend on the performance of their team. A team’s performance, in turn, is strongly influenced by its leader. Success and rapid progress require SKILL and WILL: we need to grow our people and bring them with us.
Strong engagement of front-line staff is indispensable for fast, sustainable process change. Without it, our progress is slow and we struggle to make changes stick. To build stronger engagement, supervisors and managers must change how they lead. Actively working on building trust and collaboration must become part of their daily routines.
Skills developed
What TWI Job Relations graduates will be able to do:
Anticipate problems linked to change and develop effective strategies to enable rapid acceptance and progress
Spot & defuse problems with attitudes, behaviours & relationships early, before they escalate & become hard to solve
Analyse people-problems, and develop balanced, creative responses to solve them quickly and sustainably
Apply the TWI JR Foundations for Good Relations daily to build trust and prevent problems from arising
Business impact
TWI Job Relations has wide-ranging business benefits:
achieve step-changes in employee engagement
rapid acceptance of changes in work methods
faster team consensus around process changes
accelerate improvement projects & operations excellence
improve collaborations between departments, shifts and support staff to improve operations performance